PI Nexus+ / Installation and Administration
28. Support Information to Collect
When requesting support, collect enough information to identify the installation, the runtime identities, and the failing operation.
Overview
When requesting support, collect enough information to identify the installation, the runtime identities, and the failing operation.
Collect:
- PI Nexus+ version.
- Installer log.
- Web application and scanner logs.
- SQL Server name and database name.
- Whether IIS app pool uses the intended service account.
- Whether scanner service uses the intended service account.
- License status.
- Latest scan ID and failure message.
- Support bundle from Admin > Support > Diagnostics.
Do not send service account passwords, environment secrets, or private signing keys.
