Documentation PI Nexus+ Documentation

PI Nexus+ / Installation Guide

Checklist and Important Paths

This chapter is the sign-off list for an installation and the short list of paths and facts support asks for.

Overview

This chapter is the sign-off list for an installation and the short list of paths and facts support asks for.

Installation checklist

ItemDone
AF Client installed; PI servers listed under Connections; PI SDK only if Interface Tracking is used
Network paths open
Service account qualified, logon rights granted, PI, AF and PI Vision read access granted
SQL Server memory and tempdb sized
Database set up; Admin > SQL Server reads Compatible and Current
App pool and scanner service run as the service account
Admin role mapped to a group under Admin > Security
Valid license shown
Targets tested and enabled; readiness shows no Error
Scoped PI Point, AF and PI Vision scans succeeded
Automatic monitoring started
Split deployment: same version and time zone, Topology names both servers

Important paths

ItemPath
Program folderC:\Program Files\Software Athlete\PI Nexus+
Setup and recovery scriptsC:\Program Files\Software Athlete\PI Nexus+\Admin
Database connectionC:\ProgramData\Software Athlete\PI Nexus+\bootstrap.json
LogsC:\ProgramData\Software Athlete\PI Nexus+\Logs

On a split deployment each server has its own bootstrap.json and logs.

Support information to collect

  • The PI Nexus+ version and which server runs which component.
  • The installer, web application and scanner logs for the period of the problem.
  • The SQL Server and database name, and the app pool and service identities.
  • The license status, and the failing scan's ID and message.
  • A support bundle from Admin > Support > Support Bundle, created after reproducing the problem.

Never send passwords, secrets or private keys.

Reference: Paths and Files